Xbajicasino Privacy Policy

1. Introduction

Welcome to Xbajicasino. This Privacy Policy explains how we handle your personal data. By using the Xbajicasino website or platform, you are considered to have accepted the terms of this Privacy Policy.

We believe transparency is the foundation of trust. That is why Xbajicasino always tells you clearly — what data we collect, why we collect it, and how we use it. Reading our Privacy Policy means you are informed, and being an informed user is the best protection you can have.

2. Information We Collect

To register and provide services on Xbajicasino, we collect the following types of information:

• Identification Information: Your full name, date of birth, nationality, and identity document details (for KYC verification).
• Contact Information: Email address, phone number, and current residential address.
• Financial Information: Deposit and withdrawal history, along with general details of payment methods used (full card numbers or mobile banking account numbers are not stored).
• Usage Data: A log of games played, time spent on the platform, and devices used.
• Technical Information: IP address, browser type, operating system, and cookie data.
• Communication Records: Your chat and communication history with our support team.

Xbajicasino collects only the information genuinely necessary to deliver our services and meet legal obligations. Collecting unnecessary data goes against our policy.

3. How We Use Your Information

Xbajicasino uses your data only for specific, clearly defined purposes. We process your information for the following reasons:

• Account Management: To create, verify, and manage your Xbajicasino account.
• Service Delivery: To deliver gaming, deposit, withdrawal, and all other platform services properly.
• Ensuring Security: To prevent fraud, money laundering, and other illegal activities.
• Legal Compliance: Verifying and retaining data to comply with applicable laws and regulations.
• Customer Support: To assist you with questions and resolve any issues you encounter.
• Personalized Experience: To personalize game recommendations and offers based on your preferences.
• Platform Improvement: Analyzing user behavior to improve the quality of our services.

4. Sharing Information with Third Parties

Xbajicasino never sells your data or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: Trusted payment gateways receive limited information to process deposits and withdrawals.
• Identity Verification Services: Identity information may be shared with licensed third parties for KYC verification purposes.
• Legal Authorities: Information will be disclosed when legally required by court order or regulatory authority.
• Group Companies: Data may be shared on a limited basis within the Xbajicasino parent group.

5. Cookie Policy

Xbajicasino uses cookies to improve your browsing experience. Cookies are small data files stored on your device. We use the following types of cookies:

• Essential Cookies: These are essential for maintaining login sessions and site security — the site cannot function without them.
• Functional Cookies: Remembers your language preference and display settings.
• Analytics Cookies: Helps us understand which sections of the site users visit most.
• Marketing Cookies: Used to show relevant offers — this can be turned off.

You can delete or disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain site functionality.

6. Your Rights & Controls

Every Xbajicasino user holds the following rights over their own data:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request the deletion of your information under certain conditions.
• Right to Restrict Processing: You may request that the use of your data be restricted in certain circumstances.
• Right to Data Portability: You may request a copy of your data in a machine-readable format.
• Right to Object: You may object to the use of your information for specific purposes.

To exercise any of these rights, please contact our support team. We will do our best to respond to your request within 30 business days.

7. Data Retention Periods

Xbajicasino retains your data only for as long as necessary or legally required. As a general rule:

• Active account data: for the full duration that the account remains active.
• Inactive account data: up to 5 years from the date of the last transaction.
• Transaction records: 5–7 years in accordance with legal and financial regulations.
• Support communication records: 2 years from the date of resolution.

Once the designated retention period ends, Xbajicasino securely deletes your data or anonymizes it so that it can no longer be used to identify you.

8. International Data Transfers

As an international platform, Xbajicasino may process or store your data outside your home country in certain cases. In such instances, we ensure that:

• Adequate data protection laws are in place in the country receiving the data.
• Appropriate contractual safeguards are in place before any data transfer.
• Internationally recognized data protection standards are followed.

9. Children's Privacy

Xbajicasino strictly prohibits providing services to anyone under the age of 18. Our platform is not intended for minors in any way.

Age verification is carried out during registration. If we become aware that a minor is using our platform, we will immediately close that account and delete all associated data.

10. Policy Changes & Updates

Xbajicasino may update this Privacy Policy from time to time. Depending on the nature and significance of any changes, we will notify you as follows:

• For significant changes: email notification or a prominent notice on the platform.
• For minor changes: the "Last Updated" date at the top of this page will be revised.
• Continued use of the site after changes are made constitutes your acceptance of the updated policy.

We recommend checking this page regularly to stay up to date with the latest changes.

11. Contact & Complaints

For any privacy-related questions, concerns, or complaints, please contact Xbajicasino's Data Protection Team. Our dedicated Privacy Team is available 24/7, seven days a week.

After a complaint is submitted, we typically provide an initial response within 7–14 business days and aim to reach a full resolution within 30 business days. Complex cases may take longer, and you will be kept informed throughout the process.